Help, answers, and contact information for Pinavia pilots and users.
Pilot customers: support@pinavia.io
General inquiries: hello@pinavia.io
Response within 4 hours during GCC business hours (Sun–Thu, 9am–6pm GST). Critical issues (service unavailable) receive 1-hour response.
Visit /start-pilot and create a workspace. You'll get a 30-day trial with full access. Your sponsor and reviewer seats are configured during onboarding.
Your workspace transitions to the Free plan with reduced limits. Your data is preserved — nothing is deleted. Upgrade to a paid plan at any time from Workspace Settings.
All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We use Clerk for identity, Neon for Postgres, and Cloudflare R2 for file storage. Each workspace is tenant-isolated at the database level.
Yes. The Knowledge Workspace supports full markdown export. Evidence and agent outputs can be exported from their respective pages. Contact support for bulk exports.
We route to Anthropic (Claude), DeepSeek, and OpenAI-compatible providers depending on your workspace configuration. No customer data is used to train models.
Go to Settings → Workspace → Team. You can invite members by email. Each member gets role-based access matching their workspace role. Reviewer seats require explicit acceptance.
Pilot customers receive 4-hour response during business hours (GCC timezone, Sun-Thu). Critical issues (service unavailable) receive 1-hour response. See /pilot-kit for the full SLA document.
Pinavia FZCO · Dubai, UAE · support@pinavia.io